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Sr. Clinical Specialist – CRM
| Company | Medtronic |
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| Location | Huntington, WV, USA |
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| Salary | $80000 – $100000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Senior |
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Requirements
- High School Diploma PLUS a minimum 8 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company -OR-
- Associate degree PLUS a minimum total 6 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company -OR-
- Bachelor’s Degree PLUS a minimum of 4 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company
Responsibilities
- Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.
- Successfully completes CRM Field Technical Training – including online and field-based training.
- Performs checks/interrogations of all CRM medical device systems post sign-off.
- Supports implants of all CRM products post sign-off.
- Provides on-call support as needed on evenings and weekends post sign-off.
- Assures completion of patient registration and any other required hospital documentation.
- Helps manage consignment inventory and trunk inventory once obtained.
- Provides additional inventory support to meet customer needs.
- Maintains software on programmers throughout the district as directed.
- Assists with managing daily coverage logistics as needed.
- Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed.
- Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off.
- Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRHF products and solutions offer value to the customer.
- Assists with obtaining customer POs throughout the quarter.
- Has a basic understanding of the competitive landscape.
- Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives.
- Stays up to date on new products, solutions and patient management offerings.
- Completes all assigned training in a timely manner.
- Performs other related duties as assigned.
Preferred Qualifications
- Thorough working knowledge of medical terminology and the medical device industry
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools and other applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- Excellent customer service skills
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
