Posted in

Sr Cobrand Portfolio Program Manager

Sr Cobrand Portfolio Program Manager

CompanySouthwest Airlines
LocationDallas, TX, USA
Salary$128350 – $142600
TypeFull-Time
Degrees
Experience LevelExpert or higher

Requirements

  • Knowledge of credit card portfolio, consumer financial services, banking, payments industry, as well as financial or credit card product development
  • Strong ability to analyze complex data sets and extract actionable insights
  • Skilled with data analysis tools and developing business cases
  • Skilled in complex and/or technical problem solving, mathematics, and analytics to develop and evaluate options and implement solutions
  • Excellent written and verbal communication skills to effectively present findings and recommendations & Ability to communicate effectively by listening intently, questioning appropriately, and articulating clearly
  • Strong problem-solving skills to identify issues and develop effective solutions
  • Ability to manage multiple projects and meet deadlines
  • Ability to gain commitment to shared goals with peers, team, external partner and internal departments
  • Ability to demonstrate high emotional intelligence in various situations dealing with both internal and external resources
  • Required: High School Diploma or GED

Responsibilities

  • Analyze the performance of the co-branded credit card portfolio and co-branded acquisitions, identifying key drivers and trends.
  • Collect, manage, and analyze large datasets to provide insights into cardholder behavior and portfolio performance.
  • Prepare detailed reports and presentations for senior management, highlighting key findings and recommendations.
  • Build strong relationships with Financial Services Partners and internal teams
  • Analyze competitive landscape and leverage industry knowledge, business process, customer insights, and/or future needs to identify new opportunities or key challenges, diagnose root causes, and recommend performance drivers in order to create new revenue streams
  • Develop strategies for customer marketing, to monitor, enhance and report KPIs that are unique to a financial services program health such as customer spend, Spend/Cardmember, save rates, month on book lifecycle, attrition, NPS, debit active rate, etc. As well as customer acquisitions to monitor and optimize application rates and conversion (approval rates) by responder profile, audience type (mass vs targeted) and offers to ensure portfolio growth via strong acquisitions.
  • Develop and maintain business cases and financial models to forecast portfolio performance, acquisitions, and assess the impact of various scenarios, supporting trade off discussions when necessary. Lead annual operating plan, budgeting and forecasts
  • May perform job duties as directed by Employee’s Leaders

Preferred Qualifications

    No preferred qualifications provided.