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Sr Customer Strategy & Portfolio Consultant
Company | Southwest Airlines |
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Location | Dallas, TX, USA |
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Salary | $122200 – $135800 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Senior, Expert or higher |
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Requirements
- Knowledge of project management, strategic planning, and portfolio management principles
- Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Skilled in Microsoft PowerPoint and creating high-quality, Executive-level presentations
- Ability to deliver a high volume of Executive-level presentations in short periods of time
- Ability to drive cross-functional alignment amongst all Leadership levels (Officer, Director, Manager)
- Skilled in giving full attention to what other People are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Ability to manage a high volume of fast-paced and quickly-changing details and requests from multiple Leaders regarding Customer and cross-functional governance
- Ability to quickly make sense of, combine, and organize information into meaningful patterns
- Required: High School Diploma or GED
Responsibilities
- Lead the building, tracking, planning and socialization of the comprehensive Customer Organization Plan and Strategy, including identifying risks, opportunities, and mapping to the proper KPI’s
- Own development, management, tracking, and monitoring of Customer Organization performance against KPIs and track initiatives linked to KPI improvement
- Drive standardization of strategic planning and portfolio management processes as applicable across the Customer Organization
- Own translation of big picture strategy to distinct capability improvements for the Customer Organization
- Lead the monitoring of the Customer Portfolio, including tracking risks, issues, and scope management and ensure the appropriate level of escalation is in place, including work across the organization with other project Leaders
- Develop executive-level presentations related to projects or the Customer Organization plan that are geared to provide executive decision support or provide updates to Customer Organization performance
- Lead Customer Organization governance forums and develop/compile content to support forum facilitation
- Establish and maintain cross-functional partnerships throughout Customer, Commercial, and Operations Teams to drive results and outcomes
- May perform other job duties as directed by Employee’s Leaders
Preferred Qualifications
No preferred qualifications provided.