Sr. Customer Success Manager – Airfocus
| Company | Lucid Software |
|---|---|
| Location | Salt Lake City, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Take charge of the entire customer lifecycle, from initial setup to renewal.
- Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
- Participate in internal cross-functional projects.
- Be the voice of the customer within the company by actively listening to and relaying user feedback.
- Create educational content for our help center and online resources to better support our users.
- Conduct online demos and training sessions.
- Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities.
- Set up integrations and ensure seamless implementation within our clients’ product organization.
- Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients.
Responsibilities
- 5-7 years of experience in customer success, account management, or a similar client-facing role within a B2B software company.
- Strong communication skills—both written and verbal—in English. Additional language proficiency, ideally Spanish, is a plus.
- A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise.
- Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs.
- A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment.
- Ability to work MST, CST, or EST hours.
Preferred Qualifications
- Experience in product management or similar is a plus.