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Sr. Digital Product Owner
| Company | Southwest Airlines |
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| Location | Dallas, TX, USA |
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| Salary | $116350 – $129300 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Intermediate knowledge of marketing business analysis, design thinking, and continuous improvement
- Intermediate knowledge of design sprints and/or design thinking
- Intermediate knowledge of agile software development principles
- Ability to work effectively in a strong Customer service/team-oriented environment
- Ability to research, create, and document requirements, processes, and with help, technical specifications
- Ability to show initiative by anticipating risks, issues, and opportunities, and escalating them accordingly
- Required: High School Diploma or GED
- Advanced level experience, seasoned and specialized knowledge in digital product design and development
Responsibilities
- Develop and optimize digital product from the Customer’s point of view, being empathetic to the Customer’s needs
- Plan for strategic design and development projects, serving as a liaison between business, cross-enterprise stakeholders, and technology to ensure delivery on time and within the budget of assigned projects
- Design experiences with digital excellence leveraging our design system, user research, rollout testing approaches (A/B & multivariate), and best practices in search engine optimization, accessibility, and analytics
- Orchestrate an analytics-based hypothesis for problem-solving with a success plan that supports the overarching Southwest strategy
- Participate in or facilitate design sprints with the pod and appropriate stakeholders to provide data-driven, collaborative solutions for product backlog
- Participate in or drive Technology agile sprints or larger project initiatives with pod Members to facilitate the development of solutions, providing requirements, testing, and other sprint needs
- Provide communications, documentation, product insights, and training for Customer-facing teams utilizing data and Customer insights tools in providing a self-service optimization roadmap and improvements to the Customer Experience
- Work with leader to align on overall priorities, and own prioritization for optimization with appropriate inputs from team and stakeholders
- Stay informed about current initiatives within product area or projects that will impact the product area
- May perform other job duties as directed by Employee’s Leaders
Preferred Qualifications
No preferred qualifications provided.
Benefits
No information provided on Benefits.
