Sr Director – Technical Support
| Company | Airbus |
|---|---|
| Location | Grand Prairie, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- BS degree in mechanical, electrical or aeronautical engineering or equivalent work experience
- Minimum ten (10) years’ experience in Rotorcraft Maintenance, Safety and Support related fields.
- FAA A&P or equivalent
Responsibilities
- Ensure AHNA Regional Hub 24/7 Technical Support, Hub infrastructure and process deployment
- Drive resolution of customers’ technical issues
- Manage customers’ technical answers lead time with Front Office Teams
- Represent AHNA Technical Support in Customer Meetings, Reviews and Councils
- Conduct regional network monitoring (CCs, KPIs, follow up of results & drumbeat)
- Align with overall performance target in technical support as set by Central Support Engineering. Provide periodic reporting of technical synthesis back to Central
- Be the voice of Technical Support for the region to Central
- Support AH Group Follow-The-Sun 24/7 worldwide support concept
- Responsible for the operating budgets of all cost centers under Technical Support
- Organize, develop and implement the Technical Support, Technical Publication organization policies and procedures for fulfilling company objectives regarding Technical support in the region. Align the organization with the worldwide technical support process
- Ensure support of all Safety Investigation of Airbus aircraft involved in aviation mishaps and required documentation and analysis
- Master regional Technical Support Strategy
- Drive Support Engineering transformation & improvements towards both Customers and the internal team.
- Provide continuous operational feedback to Support Engineering for continuous improvement. Drive change.
- Implement operational excellence and continuous improvement strategies
- Develop and execute improvement action plans
- Ensure readiness for future programs
- Lead and develop Technical Representatives (Field and In-house) as well as Technical Publications personnel
- Build development plans for employee development and career planning
- Conduct periodic performance evaluations; make recommendations for salary increases (promotion, merit, and adjustment), transfers, hires, and disciplinary actions
- Ensure readiness / adequate staffing for current and future needs (workload capacity balancing)
Preferred Qualifications
- Bachelor of Arts and Science in Aviation Management
- Work related experience in the field as DOM managing Airbus products.
- Program Management
- Customer Relationship Management
- Technical knowledge on other OEM helicopter models.
- Fifteen 15 years’ experience