Sr. Documentation Specialist

3-5 years related experience
2+ Mortgage Servicing experience specifically in Collateral and Document Custodian Management
High School diploma or equivalent
Advanced Excel skills. Demonstrates proficiency in vLookup and creating / manipulating pivot tables
Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
Excellent verbal and written communication skills with both internal teams and external customers
Thrives in contributing to a team working together to deliver beyond customer expectations

Perform essential functions on behalf of the Document Management Collateral team which includes but not limited to ordering collateral documents from various document custodians / clients, requesting collateral files for defaulted and paid in full loans, tracking and reconciling client’s collateral files, safeguarding collateral files that are stored onsite and quality control review
Invoice review and reconciliation for management approval
Liaison between customers and other team members
Coordinates with offshore team members to ensure day-to-day processes are completed in a timely manner while providing feedback if errors are identified
Client requests and inquiries
Performs additional duties as required by Management
Interacts with clients, management and peers within the organization
Updates internal procedures as new regulations are identified and processes change
Tasks are generally more complex in nature and usually involve evaluation, judgment and decision making
No formal supervisory responsibility but will be operating at a Senior Specialist level
Works under minimal supervision applying well established techniques, procedures or specific standards

No preferred qualifications provided.