Sr Exchange Engineer – Microsoft Collaboration
| Company | Genuine Parts Company |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.
- 2 years’ (5+ preferred) experience in managing and supporting Exchange Online, OnPrem, Exchange hybrid environments and MS 356 services.
- Expert knowledge with Exchange Server 2016+ in an on prem hybrid configuration in conjunction with EOL across all object types. (Users, Shared Mailboxes, Groups, Dynamic configurations and queries, Contacts, Group Mailboxes, Teams, Mailbox Provisioning)
- Experience in messaging compliance requirements including Legal Holds, E-discovery, Retention Policies, and Mailbox Archiving.
- Experience of Mail Routing, (Connectors, Scoping, Quarantine Reasons, and Remediations Client / Server).
- Experience in PowerShell scripting and automation. MS Graph is a plus.
- Experience in security and compliance with the Microsoft 365 environment.
- Previous experience performing Data migrations (Microsoft 365 tenant migrations, Google, Exchange, Teams, OneDrive, and SharePoint. Consolidation and Identity Management.)
- Knowledge of other complimentary collaboration applications such as: Quest, Poppulo, BitTitan MigrationWiz, Sendgrid / Twillio
- Knowledge of Microsoft 365 products and services, such as SharePoint Online, Teams, OneDrive, Power Platform, etc.
- Knowledge in enterprise design and implementation of collaboration solutions using Microsoft 365 products and services, such as Exchange, Teams, SharePoint, OneDrive, and Power Platform.
- Working Knowledge of Messaging security mechanisms.
- Attention to detail and excellent troubleshooting and problem-resolution skills.
- Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven track record to manage support and request tickets within SLAs, and drive Microsoft support cases to closure.
- Knowledge of Project Management, preferably using, Jira, and Confluence.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Strategic mindset to shape the organizations email infrastructure effectively. Developing long-term messaging and email roadmaps, including release schedules and improvement initiatives.
- Experience working in an Azure environment
- General understanding Microsoft 365 licensing.
Responsibilities
- Provide engineering and administrative level 2+ support for (Exchange Online in a Hybrid configuration, MS 365 Services) and guidance to enhance collaboration and productivity.
- Provides troubleshooting expertise within the O365 ecosystem to ensure resolution in a timely manner.
- Develop and execute PowerShell scripts for automating routine tasks, such as mailbox and distribution list creation.
- Other duties as assigned.
Preferred Qualifications
- 5+ years’ experience in managing and supporting Exchange Online, OnPrem, Exchange hybrid environments and MS 356 services.