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Sr. Gainsight Administrator
| Company | SailPoint |
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| Location | Austin, TX, USA |
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| Salary | $96700 – $179500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 5+ years of experience as a CRM Administrator with a proven track record of success in implementing and optimizing CRM solutions within a high-growth environment.
- Deep expertise in Gainsight, including advanced configuration, data integration, reporting, and analytics.
- Strong understanding of customer success principles, methodologies, and best practices.
- Proven ability to translate complex data into actionable insights and communicate effectively with both technical and non-technical audiences.
- Excellent project management, communication, and interpersonal skills with the ability to build strong relationships across cross-functional teams.
- A strong analytical mind with a passion for data, technology, and continuous improvement.
- Experience leading and mentoring junior team members.
- Bachelor’s degree in Business Administration, Computer Science, or a related field.
Responsibilities
- Lead the Gainsight Roadmap: Develop and execute a comprehensive roadmap for Gainsight platform enhancements, aligning with business objectives and customer success best practices.
- Drive Data-Driven Decisions: Leverage Gainsight to extract actionable insights from customer data, identify trends, and proactively address potential risks. Translate data into compelling narratives to inform strategic decisions and drive continuous improvement across the customer journey.
- Optimize Customer Health & Retention: Develop and implement sophisticated customer health scoring models and predictive analytics to proactively identify at-risk customers and implement targeted interventions to improve retention.
- Scale Customer Success Operations: Design and implement scalable processes within Gainsight to support high-growth initiatives, including new product launches, expansion opportunities, and global market entry.
- Champion Innovation: Explore and evaluate emerging technologies and best practices in CRM, including AI/ML, to identify opportunities to enhance customer engagement and improve operational efficiency.
- Foster a Data-Driven Culture: Advocate for a data-driven culture within the Customer Success organization, empowering teams with the tools and knowledge to leverage data to make informed decisions.
Preferred Qualifications
No preferred qualifications provided.
