Sr Ground Support Engineering Consultant

Sr Ground Support Engineering Consultant

Requirements

• Knowledge and proficiency in data analysis tools, CMMS (Computerized Maintenance Management Systems), and reporting software
• Knowledge of automotive-type maintenance
• Ability to display expert-level depth of knowledge around GSE Employee roles and responsibilities
• Skilled and persuasive communicator who can effectively manage relationships internally and externally
• Skilled in demonstrating initiative, entrepreneurialism, and creativity
• Skilled in using business intelligence tools such as SQL, Tableau, Alteryx, QuickBase, Microsoft PowerApps, and equipment telematics software
• Ability to take ownership and accountability; able to make decisions in an ambiguous environment and view problems as an opportunity for improvement
• Ability to lead on projects and serve as a subject matter expert
• Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions
• Ability to perform job functions independently with limited supervision
• Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
• Ability to interpret data, draw implications, and modify the approach required
• Ability to communicate effectively with individuals and groups
• Demonstrated willingness to take a position when rewards outweigh the risk
• Required: High School Diploma or GED
• Expert-level experience, expansive and far-reaching knowledge in: Building and or managing a preventative maintenance program, Consulting, corporate strategy, technology, product, or service design, Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management, Technical acumen and expertise with an understanding of designing, building, and prototyping applications/services.

Responsibilities

• Design, implement, and maintain a standardized GSE Maintenance Program for the airline’s GSE fleet, including preventive, predictive, and corrective maintenance schedules; using maintenance records to continually strengthen the program
• Coordinate maintenance activities across multiple stations to ensure consistency and operational efficiency
• Suggest additional maintenance intervals of equipment subsystems based on root cause failure analysis, mean time to repairs (MTTR), and collaborating with engineers
• Implement predictive maintenance strategies to reduce downtime and extend equipment life
• Work closely with manufacturers to ensure equipment warranty remains intact while pursuing new and better ways of maintaining the equipment
• Develop parts catalog based on OEM manuals and collaborate with engineers to develop standard PMA parts in substitute of OEM parts
• Monitor and prioritize maintenance tasks based on fleet condition, usage trends, and operational demands
• Be the driver of internal and external teams to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones via an emphasis on front-line engagement and prototype development
• Design and champion new innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation
• Organize, structure, and lead service research, test, and design sessions using a variety of tools/techniques that allow participants to validate service components and define detailed requirements
• Create, maintain, and assist the Team in the use of project and product frameworks that maintain organized and well-communicated plans across blended teams within operations, commercial, and technology groups
• Foster a collaborative relationship with partner teams and be established as a thought leader within the broader Operations space in a manner that inspires action and casts a shared vision of change
• May perform other job duties as directed by Employee’s Leaders

Preferred Qualifications

No preferred qualifications provided.