Sr. Instructor

Sr. Instructor

Requirements

• 5+ years of professional experience leveraging Esri`s software capabilities with an emphasis on ArcGIS Desktop and/or ArcGIS Pro, with 2 years of professional experience in classroom facilitation and instructional delivery
• Ability to handle multiple responsibilities while prioritizing student needs
• Strong listening skills and the ability to incorporate feedback to continuously improve instructional delivery and course materials
• Proven ability to collaborate with multiple cross-functional teams
• Excellent verbal and written communications skills
• 20% travel time within the year to support an average of 10-15 onsite customer training sessions per year
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
• Bachelor`s degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field

Responsibilities

• Develop and deliver training programs through various formats and methods including in-person, virtual and hybrid offerings, to enhance users’ proficiency in ArcGIS software both domestically and internationally
• Identify and address skill gaps through targeted training sessions and workshops
• Provide ongoing support and guidance to users, answering their questions and helping them overcome challenges
• Stay updated on the latest GIS trends and technologies to ensure the training content remains relevant and up to date
• Collaborate with customers to understand their business processes and requirements
• Provide guidance and training on best practices for designing and implementing sustainable GIS workflows
• Deliver workshops and training sessions to educate customers on sustainable GIS workflows
• Support customers in overcoming challenges and addressing any skill gaps related to workflow sustainability
• Actively promote the adoption of ArcGIS across customer groups
• Identify potential use cases for ArcGIS in various business processes and demonstrate its value through facilitation
• Develop and deliver training workshops and sessions to showcase the capabilities of ArcGIS
• Collaborate with stakeholders to understand their needs and customize ArcGIS solutions to meet their needs
• Develop compelling narratives and visualizations to effectively communicate the impact of GIS
• Collaborate with Content Development and Creation teams to create engaging content, such as case studies and success stories
• Present the value of GIS to customers
• Stay informed about industry trends and research to provide insights on the broader impact of GIS in various domains

Preferred Qualifications

• Master`s degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field
• Familiarity with web-based meeting tools
• Completion of an Esri technical certification and facilitation certification
• Demonstrated technical writing ability
• Up to 40% travel time, including international travel, to support an additional 10-15 customer engagements