Sr. Invest Operations Associate
| Company | Acorns |
|---|---|
| Location | Irvine, CA, USA, New York, NY, USA |
| Salary | $72500 – $85000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- FINRA SIE, Series 66, 7 license or will obtain in 6 months from being hired
- 3-5 years of investment, banking or financial operations experience
- Detail-oriented and the ability to consistently execute on assigned tasks effectively with a high degree of excellence
- Customer-focused and a passion for speaking to customers, answering queries, and solving complex issues
- Excellent written and verbal communication skills and the ability to build rapport
- Strong work ethic and a proactive approach, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to identify and escalate priority issues
- You are flexible with your working hours. Shifts may include evenings, weekends, or holidays
- Thirst for delivering game-changing products
- Exceptional drive and precision in delivery
- A belief that your work is tied to your life’s mission
- Optimistic about the potential of societal change
Responsibilities
- Manage the full lifecycle of investment-related customer support, ensuring timely and accurate responses to inquiries.
- Support age of transfer requests, incoming and outgoing rollovers, and funding source changes.
- Handle specialized processes including levies, wire payments, court orders, deceased accounts, and ACH disputes.
- Execute individual trade orders and assist in unsuccessful ACH payment resolution.
- Collaborate with internal stakeholders (Legal, Compliance, Marketing, and Product teams) to support ongoing operations and initiatives.
- Coordinate with our IRA custodian to support audits, reconciliations, withholding, and rollover activities.
- Monitor and respond to operational incidents, escalating and resolving issues in a timely manner.
- Review and support the accuracy of customer 1099 forms before release.
- Maintain and enhance email macros and SOPs to improve team efficiency and customer experience.
- Identify opportunities to improve, streamline, or automate internal processes while ensuring compliance with regulations.
Preferred Qualifications
- You are not expected to have experience with all listed requirements. If you feel passionate about Acorns’ mission, vision, and values, please apply.