Sr. IT Engineer
| Company | Fetch |
|---|---|
| Location | Madison, WI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Prior experience administering users in G Suite, Okta, and/or similar SaaS software
- Enthusiastic about helping people, with a friendly and reassuring attitude
- A deep working knowledge with personal experience using both macOS and Windows
- Working knowledge of SAML concepts and SSO applications (Okta, OneLogin, etc)
- Familiarity with UNIX scripting, automation tools, webhooks, and API request concepts
- You have a handle on and personal interest in staying up to date on the latest consumer tech
Responsibilities
- Be on-site IT support at our office (at least two-three days a week)
- User Support and Troubleshooting
- Provide Level 2/3 support for identity, collaboration, and productivity tools
- Develop and maintain IT documentation, guides, and knowledge base articles
- Lead IT support efforts for incident response and root cause analysis
- Identify opportunities to streamline IT processes through automation and scripting
- Assist in implementing new tools and solutions to improve IT service delivery
- Manage and configure Okta SSO and MFA policies for user authentication
- Create and maintain user lifecycle workflows, including onboarding and offboarding processes
- Troubleshoot identity-related issues and maintain security compliance
- Integrate and manage third-party applications with Okta for SSO
- Administer Jira projects, workflows, permissions, and automation rules
- Maintain Confluence spaces, user permissions, and best practices for documentation
- Support Bitbucket configuration, repositories, and user access
- Troubleshoot user and system issues and optimize tool performance
- Administer SaaS apps and account access for the tools our team depend on including: Okta, G Suite, Atlassian (Jira, Confluence), Slack, Zoom, Apple (macOS, MDM, ABM, VPP), Microsoft (Windows 10, Azure AD, Office 365, Intune), AWS (IAM, Route 53)
- Be a technical resource for questions related to the above tools with the ability to produce an appropriate solution
- Applying best practice security policies and strategies
- Create and maintain quality technical documentation that describes the processes and systems you work with
- Multi-task on assignments, prioritize and deliver on routine tasks and assigned projects
Preferred Qualifications
- B.S. Computer Science, Information Systems with equivalent experience in an IT role
- 5+ years in IT support or system administration, with a focus on Okta, Atlassian tools, and Google Workspace
- Previous experience in a startup environment
- A functional understanding of networking concepts
- Excellent verbal and written communication skills