Sr. IT Infrastructure Analyst – Mobile Device
| Company | Alliant Energy |
|---|---|
| Location | Madison, WI, USA, Cedar Rapids, IA, USA |
| Salary | $83300 – $105000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree Emphasis in information technology or related area Preferred
- 6 years of experience in PC support in a networked environment, including system hardware and software support
- Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution
- Demonstrated advanced understanding of software application packaging and distribution tools, methods and techniques
- Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers
- Demonstrated effective interpersonal, verbal, and written communication skills
- Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderate to highly complex problems
- Demonstrated ability to lead a project team to the successful conclusion of moderate to complex technology initiatives
- Ability to work in a diverse work environment
Responsibilities
- Coordinates departmental projects and the design, evaluation, recommendation, building, testing and maintenance of medium to large computing services and writes specification documents for these systems.
- Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk within specified timeframes, uses troubleshooting tools and procedures to resolve issues, and maintains defined service levels.
- Provides leadership and guidance for resolution of moderate to complex operational issues.
- Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.
- Maintains disaster recovery plans and coordinates the planning and execution of disaster recovery drills.
- Leads creation and maintenance of technical documentation related to hardware/software in client computing environment as well as training materials for end users.
- Prepares communications and makes presentations on system enhancements and/or alternatives.
- Participates in the usage of Agile processes to gather requirements, develop solutions, and deliver products.
- Assists other teams and helps manage relationships with outside vendors.
- Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
Preferred Qualifications
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No preferred qualifications provided.