Sr. IT Operations Manager
| Company | MetroStar |
|---|---|
| Location | Kansas City, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Active DoD Secret security clearance
- Bachelor’s Degree in Information Systems or Business Operations, or equivalent experience
- Currently hold the ITIL4 Practice Manager: Plan, Implement, and Control Certification
- 5+ years managing daily IT production operations ensuring system achieves established performance objectives
- 7+ years’ experience working in a network operations or IT operations center
- 5+ years’ experience implementing IT operations concepts, practices, and procedures
- Strong understanding of IT infrastructure, including servers, networks, virtualization, and cloud environments
- Excellent communication and collaboration skills
- Strong analytical and problem-solving skills
- Ability to work independently and take ownership of projects
- Ability to easily communicate recommendations and issues to high-level General Officers/executives to influence decisions that support the organization’s overall strategic plan
- Proven experience managing and troubleshooting IT systems, networks, and applications.
Responsibilities
- Oversee daily IT production operations, ensuring high availability and performance of critical systems and services
- Manage and monitor IT infrastructure, networks, and applications within a Network Operations Center (NOC) or IT Operations Center
- Respond to incidents, identify root causes, and implement solutions to minimize downtime and impact on business operations
- Lead and mentor a team of IT operations staff, providing guidance and support to enhance team performance
- Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency
- Collaborate with other IT teams, including engineering and security, to resolve technical issues and implement changes
- Monitor system alerts, logs, and metrics to proactively identify and address potential issues
- Prepare and present operational performance reports and metrics to leadership
- Manage change management and maintenance schedules to minimize disruption to IT services
- Ensure compliance with organizational policies, procedures, and industry best practices.
Preferred Qualifications
-
No preferred qualifications provided.