Sr. Manager of Workplace Experience

Sr. Manager of Workplace Experience

Requirements

• Over 5-8 years of experience in workplace management/operations, facilities, preferably within fast-paced, global tech environments. A track record of impactful contributions, savings and innovation is essential.
• A strategic, operational leader adept in change management, process and procedure.
• Excellent communication and presentation abilities, with a knack for decision-making and influencing diverse stakeholder groups to achieve business goals. Experience delivering presentations to C level executives.
• A strong passion for leading and nurturing high-performing teams and fostering talent development. Minimum management experience of no less than 6 direct reports.
• Proven expertise in system implementation, process improvements, vendor management, and project execution.
• Extraordinary People Management skills and inclination towards people empowerment and accountability.
• Ability to communicate professionally, both written and verbal with individuals at all levels of the organization.
• Must have managed direct reports of no less than 8-10 people for long periods of time successfully.

Responsibilities

• Program manage and execute Workplace programs and amenities, including but not limited to: Food and Beverage offerings, Guest and Visitor Services, Remote Offerings, Swag, Wellness Initiatives, and Events & Engagement.
• Manage the day to day workplace office operations; reception, mail, and maintenance supplies.
• Maintain the Workplace Experience internal intranet site as well as facilitate the Workplace session for new employee onboarding.
• Lead & Manage all Site Leads across our Global Portfolio (SF, NYC, Seattle, London, Paris, Little Rock, Nantong, & Hyderabad) including; team development, coaching, task delegation, resource management, communication, goal setting, performance tracking, building team culture, feedback and recognition, administrative responsibilities, etc.
• Support the Workplace Experience team OKRs and KPIs in line with LiveRamp’s company OKRs and build a high performing team with the highest levels of hospitality and service.
• Ensure the workplace experience aligns with the company’s brand and culture; will include organizing special events and introducing elements that reinforce company values.
• Support the Real Estate & Facilities team as needed on maintenance or capital projects.
• Manage vendor relationships, enforcing exceptional service and cost efficiency, as well as maintain associated contracts and payments and evaluate term renewals.
• Prepare and manage forecasting and budgets for Global Workplace Programs. Analyze financial data and manage budgets to drive cost savings and maximize ROI on workplace investments.
• Conduct surveys or interviews to gather feedback on the workplace environment and employee satisfaction, as well as events, using that data to make improvements.
• Commit to LiveRamp’s Diversity, Inclusion and Belonging goals and look for opportunities within your work streams.
• Plan and execute internal company events such as milestone events (holiday party, SummerRamp), team-building activities & offsites, celebrations (i.e. cultural initiatives, holidays), town halls, or office openings. This may include traveling to other offices to execute.
• Track event success by measuring attendance, engagement, feedback, and overall ROI, using the insights to improve future events.
• Manage and assist each office Site Lead with local event execution, strategy, and resources on any in-office or virtual events.
• Assist with external events such as client meetings, conferences, and networking events when needed.
• Collaborate with various departments within LiveRamp, including People & Culture, IT, Security, Legal, and Finance, to drive significant business results and forge robust partnerships.

Preferred Qualifications

No preferred qualifications provided.