Sr. Manager Order Management
| Company | Zoro |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $102800 – $171300 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Description
Company Summary:
Zoro is an eCommerce company that’s on a mission to help business owners get everything they need to run their businesses and thrive–from office supplies to power tools. But we’re way more than a website. We’re a team of great people with an award-winning culture. Check us out and see for yourself!
Job Summary:
- Lead a high impact team to ensure all the Order to Cash and Procure to Pay process are completed so that our customers have an exceptional experience in getting the right products, right away
- Lead a team of Order Management Coordinators and Specialists to manage orders and EDI processes
- Works with our Center of Excellence team to develop Robotic Process Automation (RPA) to streamline the manual effort to close Sales Orders and Purchase Orders
Duties and Responsibilities:
- Drives all aspects of the day-to-day operations to ensure order fulfillment and that orders are processed, fulfilled, billed and closed in a timely, efficient and accurate manner
- Influences supplier relationships and negotiates settlements for financial disputes.
- Produce, track, and evaluate key performance indicators (KPIs) and metrics for all team members
- Manages our Third Party Technology vendor for EDI to ensure accurate supplier onboarding and flawless transaction management.
Minimum Qualifications:
- Bachelor’s degree in supply chain management or related field
- 7+ years of experience in related field
- 3 or more years experience leading professional team members
- Solid competence in customer operations, fulfillment, supplier performance & supply chain
Preferred Qualifications:
- Management of hybrid/on-site and virtual front-line teams
- MBA or other advanced degree preferred
- Able to synthesize and communicate findings to senior leaders and actively identify potential supply issues
Compensation:
Below is the anticipated base pay compensation range for this position.
Rewards and Benefits:
With benefits starting on day one, our programs provide choice and flexibility to meet team members’ individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The pay range provided is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Zoro Values and Inclusive Culture:
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented and valued. We aim to empower all of our employees to learn about, raise awareness of, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow, and thrive.
We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Benefits
Not Specified