Sr Manager – Technology Deployment – Restaurant Readiness

Sr Manager – Technology Deployment – Restaurant Readiness

Requirements

• Bachelor’s degree in Information Technology / Computer Science / Engineering, or a related field.
• Proven ability to lead cross-functional teams and manage multiple collaborators.
• Strong problem-solving and decision-making skills.
• Shown experience in leading large-scale projects, including planning, execution, and monitoring.
• Experience working with and managing external vendors.
• Strong negotiation and communication skills.
• Meticulous attention to detail to ensure accuracy and quality in assessments and remediation work.
• Excellent verbal and written communication skills.
• Ability to present sophisticated information clearly and concisely to senior leadership.
• Adapt quickly to changing priorities and circumstances.
• Experience in providing training and support to staff on new technology implementations.
• Ability to find opportunities for process improvements and implement standard methodologies.
• To be a change agent and have a strong passion for improving process.
• Retail technology experience with a focus on operations in a highly distributed environment.
• Broad experience across the IT SDLC including development, deployment and support.
• Strong ability to partner, negotiate and influence peers and other technology leaders.
• Demonstrate the ability to take initiative and drive projects forward independently.
• Thrive in a fast-paced environment and excel at proactively finding opportunities for improvement and implementing solutions.
• Exhibit a high level of resourcefulness and creativity in problem-solving.
• Demonstrate a strong emphasis on achieving results.
• Approach problems with a positive attitude and a willingness to explore innovative solutions.
• Have a passion for learning and personal development.

Responsibilities

• Lead Restaurant Technology Assessments: Be responsible for the vendor and the process of evaluating restaurant technology and network infrastructure, ensuring thorough and accurate assessments using the existing tools.
• Lead Remediation Projects: Coordinate with multiple remediation vendors to implement vital technology changes. Ensure all remediation work is completed on time, within budget, and meets quality standards.
• Ensure Deployment Readiness: Supervise the entire process from initial assessment to final readiness, ensuring each restaurant is fully prepared for the Restaurant Platform Foundation deployment.
• Vendor Coordination: Maintain strong relationships with assessment and remediation vendors, ensuring effective communication and teamwork.
• Project Planning and Execution: Develop detailed project plans, timelines, and budgets. Supervise progress and address any issues to keep projects on track.
• Quality Control: Conduct regular reviews and audits to ensure the quality and accuracy of assessments and remediation work.
• Stakeholder Communication: Prepare and present regular status reports to senior leadership. Communicate effectively with all partners to ensure alignment and transparency.
• Training and Support: Coordinate training and support to any new vendors brought on to support the new technology implementations and processes.
• Continuous Improvement: Find opportunities for process improvements and implement standard methodologies to enhance efficiency and effectiveness.

Preferred Qualifications

• PMP or similar certification is a plus.