Sr Manufacturing Software Systems Engineer

5+ years of experience supporting manufacturing or industrial software systems (e.g., MES, SCADA, database-driven applications)
Strong troubleshooting and problem-solving skills with the ability to analyze and resolve complex technical issues in a fast-paced environment
Hands-on experience with one or more manufacturing systems such as Siemens Opcenter, Ignition, or equivalent platforms
Solid understanding of manufacturing processes and production environments (e.g., GMP, lean manufacturing, Six Sigma principles)
Proficiency in SQL and database query tools for data analysis and issue diagnosis
Familiarity with software deployment tools, system monitoring, and version control practices
Experience working with cross-functional teams including IT, Engineering, Quality, and Production
Familiarity and have practical experience with industry standards related to manufacturing operations including ISA-95
Knowledge of FDA regulations such as 21 CFR Part 11
Excellent verbal and written communication skills; able to document technical issues and communicate with both technical and non-technical users.

Provide day-to-day technical support for manufacturing software systems, including MES (Manufacturing Execution Systems), SCADA, SQL Server, and related applications
Support continuous software improvement initiatives by identifying opportunities to enhance system performance, user experience, and operational efficiency
Troubleshoot and resolve software-related production issues in a timely manner to minimize manufacturing downtime
Collaborate with cross-functional teams including Engineering, Quality, IT, and Production to identify root causes and implement corrective actions for software and system anomalies
Monitor and maintain system performance, ensuring uptime and reliability across supported platforms
Support software deployments, configuration updates, and system integrations in manufacturing environments
Document incidents, service requests, and resolutions in accordance with IT service management processes
Conduct routine system health checks and participate in software validation and change control processes
Assist in the creation and maintenance of technical documentation, and support procedures
Participate in on-call rotation and provide after-hours or weekend support as needed
This position assumes and performs other duties as assigned.