Sr Mgr – Customer Intelligence

Sr Mgr – Customer Intelligence

Requirements

• 5-10 years’ experience structuring and leading analytical efforts to deliver relevant business insights and key growth opportunities.
• Experience analyzing large data sets: 5+ years of working knowledge and experience in Teradata and Snowflake
• Extensive skills and hands-on programming experience with SQL and relational databases
• Proficient with PowerPoint
• The ability to communicate effectively and succinctly with a diverse range of stakeholders, both verbally and on paper, and with all levels of an organization
• The ability to foster effective working relationships with and persuade diverse business leaders based on fact and reason, with an emphasis on achieve tangible and meaningful long term results
• Ability to partner and collaborate extremely effective, and respectfully – with IT and other non-business partners

Responsibilities

• Identify Business Opportunities: Discover new customer patterns and behaviors, frame and size opportunities, and support robust business cases to drive share of wallet.
• Design and Communicate Insights: Create and share recurring customer insights and KPIs, leveraging tools to unlock key trends and answer critical questions.
• Master Customer Data: Identify insights, trends, and outliers, search for root causes, and utilize analytical tools to drive analysis. Partner with cross-functional teams to interpret data results.
• Socialize Key Findings: Take initiative to share key findings and work cross-functionally to identify next steps.
• Lead Customer Insights Requests: Develop a deep understanding of customer and business opportunities, identify data sources, and provide comprehensive analytics to explain what’s happening and why.
• Discover New Patterns: Go beyond initial analysis to uncover new customer behaviors and relevant business implications.

Preferred Qualifications

• Retail/CPG experience and large customer data sets.
• Strategic thinking and analytical skills to frame and evaluate business questions.
• Passion for data-driven customer behavior insights and growth opportunities.
• Ability to manage multiple projects with high time demands.
• Comfortable as both an individual contributor and team manager.
• Excellent verbal and written communication for executive alignment.
• Skilled at distilling complex ideas into simpler frameworks.
• Confident in making presentations.
• Open and honest communication to build trust.
• Highly motivated with vision, enthusiasm, and entrepreneurial spirit.