Sr. Mgr – Learning for Center Ops & Compliance

Sr. Mgr – Learning for Center Ops & Compliance

Requirements

• 7+ years of professional experience in learning or healthcare operations required
• Proven ability to design and scale learning programs for operational and compliance needs
• Expertise in change management methodologies and experience driving adoption of new processes
• Excellent project management and organizational skills
• Strong analytical skills with experience in measuring program effectiveness and compliance performance
• Exceptional communication and relationship-building abilities
• Experience working in a fast-paced, dynamic environment with the ability to manage multiple priorities
• Ability to influence and collaborate with stakeholders at all levels, including senior leadership
• This position may require very occasional travel (estimated at less than 5% of the time)
• US work authorization
• Someone who embodies being “Oaky”

Responsibilities

• Develop and execute a strategy and roadmap for learning programs focused on center operations, safety, and compliance
• Partner with compliance, operations, and program owners to identify training needs (via PMO implementation planning, Clinical Ops team, field leadership) design scalable solutions, and drive consistent implementation across centers
• Provide expert consultation and guidance on learning design, development, and impact assessment to stakeholders, ensuring alignment between learning strategies and organizational objectives
• Build strong relationships with senior leaders to prioritize learning initiatives and resolve barriers to execution
• Oversee the creation of standardized curricula, tools, and resources that promote operational consistency and compliance
• Manage learning programs that support change initiatives, including workflow enhancements, policy updates, and regulatory compliance
• Advise stakeholders on effective implementation strategies for change initiatives
• Collaborate closely with Learning Design and Delivery teams, program owners, and operational leaders, to ensure programs are effective, engaging, and measurable
• Support the development of SOPs, job aids, and toolkits to reinforce learning and provide ongoing support
• Establish clear success metrics and use data to assess impact, identify gaps, and drive continuous improvement
• Partner with field leaders and preceptors to enable consistent program delivery and facilitate change adoption
• Perform other duties as assigned.

Preferred Qualifications

• Experience in Oak Street Health field operations strongly preferred