Sr Mgr – Trust Strategy and Ops Ebay Live

BA/BS with 8+ years relevant experience in Trust & Safety or relevant product management, management consulting or process improvement
Experience delivering global operations in ecommerce and marketplaces; experience in Live shopping or social commerce a plus
Experience leading cross functional teams
Experience presenting strategies, insights and operational results through data with senior-level executives
Experience owning the delivery of large-scale programs (e.g., $100M+), experiences, and products from roadmap to delivery as well as managing elements related to full-funnel and end-to-end user journeys
Experience successfully leading complex solutions that require optimizing across multiple partners and second/ third order effects
Experience managing ambiguity and minimizing uncertainty through quantitative and qualitative insights
Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement

Solve Complex Problems: Work through the unique challenges of managing a broad array of policy areas and related experiences. Own the end-to-end strategy and operations of scaled workflows to enforce eBay’s policies efficiently. Take ownership of any major blocker to the company’s success. Priority outcomes include customer experience, improving quality, policy adherence, automation, and delivering business growth.
Own the Roadmap: Develop roadmaps to achieve both short-term and long-term customer and business outcomes. Define both product requirements and standards and serve as the single-threaded-leader (and coach your team members to do the same) to rapidly bring the roadmap to market. Create the case for change through data, analysis of financial and operational metrics and competitive benchmarking.
Collaborate and Represent Trust Across the Organization: Apply strategic, operational and analytics best practices to secure buy-in from multiple partners for long-term solutions that might compete with existing plans and roadmaps. Drive strong partnerships and influence key stakeholders across the organization.
Develop Mechanisms: Strengthen and enhance assessment, monitoring, testing and goal setting standards and execution excellence. Build sustainable mechanisms to report results and escalate issues to internal partners and partners.