Sr. Operations Program Manager – Credit Cards
| Company | OneMain Financial |
|---|---|
| Location | Charlotte, NC, USA, Wilmington, DE, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree or equivalent experience
- 5+ years of experience in program management, project management, or operations within financial services, banking, or credit cards
- Experience managing vendor relationships and contracts, particularly with third-party processors (FIS experience is a plus)
- Strong financial acumen with experience approving and tracking invoices
- Understanding of credit card operations, inventory management, and process improvement methodologies
- Strong communication and organizational skills to coordinate between multiple teams
- Proficiency in Excel, project management tools (Jira, Asana, or Smartsheet), and PowerPoint
Responsibilities
- Lead vendor meetings, set agendas, track action items, and drive accountability
- Serve as a liaison between FIS and OneMain Financial’s product & operations teams to ensure alignment and issue resolution
- Monitor and manage the status of Statements of Work (SOWs) to ensure timely execution
- Review, approve, and track monthly vendor invoices to ensure accuracy and compliance
- Oversee credit card plastic inventory, ensuring adequate supply levels and coordinating reorders as needed
- Lead and manage cross-functional projects, ensuring on-time delivery and effective execution
- Identify and implement process improvements to enhance efficiency and reduce operational risk
- Develop and maintain documentation for key workflows and procedures
Preferred Qualifications
- FIS experience is a plus