Sr Participant Services Rep-Retirement

Sr Participant Services Rep-Retirement

Requirements

• High School diploma or equivalent
• 2+ years participant service experience
• FINRA SIE, Series 6 and 63 or must be obtained within 120 days
• In depth knowledge of products
• Excellent verbal and written communication skills

Responsibilities

• Uses a variety of systems and tools to promptly respond to inquiries received via inbound phone lines.
• Provides information to callers about various features of specific Plans/ policies.
• Explains complex Plan features and concepts to plan participants and beneficiaries.
• Captures caller information on participant management system.
• May be required to follow up with participant to ensure service issue has been resolved.
• Meet with participants to discuss general account information as well as provide assistance with transactions or the completion of paperwork.
• Contributes to process improvement by capturing voice of the participant feedback, participating in RCPS, suggesting counter measures and processing changes.
• Assists managers with the review of administrative procedures to ensure consistency.
• Complies with all division policies and regulatory requirements.
• Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines.
• Provides training and guidance to Participant Contact Center Representatives.
• Mentor to new hire classes.
• Participates in special projects as assigned by the manager.
• Meets FINRA requirements to retain SIE, Series 6 and 63 registrations, including but not limited to: annual training, understanding and complying with required reporting, and staying current on FINRA and broker dealer policies and procedures.
• Other duties as assigned.

Preferred Qualifications

• Bachelor’s Degree