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Sr. Payroll Services Associate
| Company | Betterment |
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| Location | New York, NY, USA |
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| Salary | $90000 – $100000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 4+ years of experience with payroll software and payroll processing
- Working knowledge of API and SFTP connectors
- Advanced proficiency in Microsoft Excel
- Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry
- Experience working with CRM and project management systems (For example: Zendesk, Salesforce, Asana, etc.)
Responsibilities
- Be the main point of contact for clients, responsible for helping them transfer employee and payroll data to and from Betterment
- Develop an in-depth understanding of payroll provider integrations and audit incoming payroll data for accuracy and completeness
- Use effective problem-solving and decision-making skills to navigate and troubleshoot issues
- Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our client’s payroll and their employees’ paychecks
- Communicate professionally to both internal and external stakeholders while focusing on needs-driven solutions
- Mentor and coach junior team members, fostering their professional growth and ensuring they develop a strong understanding of payroll processes and systems
- Contribute to our team’s knowledge base of payroll systems and their integrations with Betterment
Preferred Qualifications
No preferred qualifications provided.
