Sr. Residential Property Examiner
| Company | Howden |
|---|---|
| Location | Grand Prairie, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Must have current and valid Texas adjuster’s license
- Must have or acquire a valid adjuster’s license in the other states we write business
- Basic knowledge of property insurance policies
- Excellent verbal and written communication skills
- Ability to empathize with customers and agents
- Ability to operate PC and related software applications efficiently
- Ability to learn and train if experience is minimal
Responsibilities
- Establish contact with our policyholder or their representative the same day as the assignment is received and within 72 hours after a catastrophic event
- Complete initial review and understanding of the claim, determine coverages, and review, evaluate and revise estimates using Xactimate
- Utilize company Best Practices as a guide and communicate the claim denial or claim settlement according to the requirements of each state in which the claim was reported
- Communicate with the policyholder, policyholder representatives, agents, contractors, experts and independent adjusters as needed during the life of each claim
- Input payment if the claim settlement is within approved authority level or request authority as needed through the Claims Manager, based on each individual claim
- Utilize all available reports to manage pending claims and continue to track them through completion
- Review all recovery possibilities that may be available, including salvage and subrogation, placing all parties on notice of the potential recovery
- Ability to obtain recorded interviews from applicable parties for a claim
- Ability to secure expert reports including fire and police department reports
- Ability to utilize a computerized estimating system
- Work overtime during high volume periods or after catastrophic events as needed that may include some overnight stay
- Manage the process of appraisal when conflict arises and work with public adjusters and attorneys, as needed
- Manage third party vendors during high volume periods or after catastrophic events as needed
- Other duties as assigned.
Preferred Qualifications
- Bachelor’s degree in related field from an accredited institution preferred
- Prior remote employee experience preferred