Sr. Specialist – HR Operations – Servicenow HRSD Data & Reporting

Sr. Specialist – HR Operations – Servicenow HRSD Data & Reporting

Requirements

• Bachelor’s degree in HR, Business Analytics, or a related field
• 3+ years of experience in HR reporting (metrics, KPIs, etc.) and systems
• 1+ years of hands-on experience with ServiceNow HRSD, including reporting, dashboards, and configuring Platform or Performance Analytics

Responsibilities

• Design and build custom reports, dashboards, and Performance Analytics solutions in ServiceNow to monitor operational performance needed to pinpoint inefficiencies and drive HR process improvements.
• Apply knowledge of ServiceNow to streamline HR data processes, including improving workflows, organizing data pipelines, and enhancing automated reporting.
• Work closely with HR leadership and COEs to define key metrics, generate performance reports, provide data-driven insights for strategic decision-making, and utilize problem-solving skills to address stakeholder concerns.
• Configure and implement low to no-code HRSD solutions, collaborating with HR case management to improve data retrieval and reporting capabilities.
• Collaborate and coordinate with key stakeholders and teams to ensure execution of efficient solution testing of HRSD enhancements and improvements.
• Provide guidance to HR teams, deliver end-user training, and maintain comprehensive documentation on reporting processes, analytics, and system configurations.
• Partner with HR, IT, and Data Governance teams to translate business needs into HRSD solutions and effectively communicate updates and changes to stakeholders.
• Collaborate with IT and Data Governance teams on business requirements for HRSD solutions and efficiently communicate updates and changes to stakeholders.
• Support case resolution, ensuring high-quality responses and adherence to best practices. Provide recommendations to improve processes and compliance.
• Lead the development and dissemination of knowledge, focusing on best practices in HRSD data and reporting.
• Foster an inclusive team environment aligned with company values, promote diversity, and support professional growth through knowledge sharing.

Preferred Qualifications

• Possess a comprehensive understanding of HR operations, processes, and shared services
• Expertise in HR-related data analysis
• ServiceNow certification (CSA, CIS-HR or CAS-Performance Analytics)
• Experience with SQL, Excel (advanced), and data visualization tools (Power BI, Visier, Tableau, etc.)
• Proven experience in troubleshooting and problem resolution
• Proficiency in analytical thinking and problem-solving
• Adept task management abilities
• Ability to work effectively both independently and as part of a team
• Outstanding organizational skills and attention to detail
• Ability to adapt to changing priorities and manage multiple tasks simultaneously