Sr. Specialist Network Technology Support
| Company | AT&T |
|---|---|
| Location | Dallas, TX, USA, Redmond, WA, USA |
| Salary | $87200 – $130800 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- 2-3 years’ experience. Technical Career Pathway (TCP) role.
- 2-3 years’ experience Network architecture TCP/IP
- 2-3 years’ experience Strong knowledge of Network communication devices: routers, terminal servers and Communication emulation SW
- Sound technical knowledge growing through application, expanding knowledge of ATT technologies
- Technical professional with some technical and troubleshooting experience
Responsibilities
- Part of a 24×7 staff delivering network tech support
- Technical support and troubleshoot network platform issues including alarm
- Investigate/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments
- Solves Tier 2 issues independently and works with additional support teams and vendors as needed
- Provide tech solutions and project mgmt. for provisioning, assurance
- Participates in software development project activities including tech/business requirements and design, tech writing and Methods/Proc
- Assist in coordination, evaluation, and partnership with tech vendors, outside consultants and internal resources
- Provides tech troubleshooting and leadership required to recover from the most complex network problems
- Identification of root cause, resolution, work arounds, testing and implementation of vendor/IT fixes or design changes
- As Subject Matter Expert works closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic tech direction in support of customer facing organizations
- Review/approve proposed tech system designs
- Assists in providing leadership for projects, including collaborating with client to develop business cases, defining business and/or tech requirements and preparing detailed plans/schedules
- May lead cross-functional teams on specific issues and/or projects
- May review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates
Preferred Qualifications
- Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred.
- Master’s degree in Engineering, Computer Sciences, or other technical discipline
- CCNA preferred
- Project Management certifications
- 2 + years’ experience with Network Planning, Engineering, Construction and Mobility architectures
- 3 + years’ experience with Knowledge of OSI Layer 3
- Project Management skills
- Software testing skills
- Technical writing skills
- Knowledge of order management and customer install
- Participation with external professional technical organizations/activities
- Six Sigma certification (White, Yellow, Green, and/or Orange)
- Some programming/Scripting knowledge, shell scripting, XML, PERL, and SQL
- Knowledge of UNIX/LINUX
- Some knowledge of Router and Switch Engineering on Juniper, Cisco and Nokia routers