Sr. Systems Engineer – Hosting Services

Sr. Systems Engineer – Hosting Services

Requirements

• High school diploma or GED.
• A minimum of 8 years’ experience in system administration, system engineering, computer programming or related work experience is required.
• Must demonstrate strong attention to detail.
• Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy.
• This position requires excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
• Good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs. Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
• Progressive experience managing professional relationships with vendors/ contractors is necessary. Proven ability to establish mutually beneficial relationships through negotiations, coordination, professionalism, courtesy and managing expectations is required.
• Collaboration, facilitation and negotiation skills are required.
• The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
• Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
• Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook are necessary.
• Background and drug screen.

Responsibilities

• Designs, develops, documents, tests and debugs new and existing configuration management patterns and infrastructure as code.
• Performs systems engineering, installation, configuration, and maintenance of assigned technology responsibilities.
• Works collaboratively with other technology and business teams to gather requirements and develop technology standards.
• Engages vendor partners to evaluate, test and implement technology solutions that meet business requirements.
• Implements and reviews systems monitoring to ensure platform availability and optimal performance.
• Analyzes systems health data and makes recommendations to improve performance, prevent service degradation and ensure high availability of technology platforms.
• Provides systems production support, reporting and monitoring of availability for IT Systems.
• Resolves escalated and complex hardware/software related problems as tier III support, diagnose issues, performs root cause analysis and implements mitigating measures of assigned technology platforms.
• Identifies, evaluates and implements new technologies to continually simplify the environment while improving security and performance.
• Implements defined changes to existing hardware and operating system infrastructure such as security patches, non-security patches and technology upgrades in support of vulnerability management, emerging threats and lifecycle management.
• Creates and/or edits technology policies, procedures and associated documentation.
• Interacts with internal customers and external vendors to provide quality customer service.
• Supports the company’s commitment to protect the integrity and confidentiality of technology systems and data.
• Support existing technology infrastructure in an on-call capacity as part of a team rotation.
• Stays current on the latest industry technologies, trends and strategies.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• Mentors, trains, coaches, guides Systems Engineers. Applies direction/ feedback from management to continually improve performance and service levels.
• Participates in and follow change management processes for change implementation.

Preferred Qualifications

• Additional related education and/or experience preferred
• Certifications such as Linux, Windows, Virtualization, Storage, Data Center or Mainframe are beneficial (depending on functional area of responsibility)
• Certifications for VMware based product.
• Experience with the deployment and support of VMware products (vSphere, Aria Operations, Aria Log Insight, Aria Lifecycle Manager, NSX-T).
• Experience with creating PowerShell scripts.
• Familiarity with Firewalls, Certificate Management and Dell PowerEdge Servers.
• Familiarity with Pure Storage and Cohesity Backup systems.