Sr. Systems Integration Analyst

Sr. Systems Integration Analyst

Requirements

• Bachelor’s Degree in computer science, management information systems, or a related degree from an accredited college or university
• Demonstrate a strong technical aptitude, experience in software development a plus
• Experience working with Windows CE, XP, 7, 8, 10
• Office 2007- 2013
• Software Testing Essentials

Responsibilities

• Learn and adapt to the ever changing hardware and software environments of payment systems and processing
• Work with various payment hardware devices and POS systems within the lab environment
• Read and understand business requirements and technical design documentation
• Provide assistance or suggestions to influence product design
• Work closely with a team to meet deadlines sharing in responsibilities and providing assistance
• Train production support staff and technicians on new products and features, system setup and configuration
• Provide detailed technical and support documentation
• Grow to become a product and implementation SME
• Conduct integration certifications with 3rd party software integrators; understand implementation, tailor test suite accordingly, analyze test data, provide feedback
• Work closely with QA team providing testing support, integration details, technical support
• Assist on occasion with creating and executing thorough test plans, including positive and negative testing, functional testing, and regression tests
• Test efficiently with innovative tools and automation
• Work with QA team identifying testing gaps, proper coverage, and testing approach relative to complex integrations and system use cases
• Work with engineers on troubleshooting and identifying root causes of dev issues and production issues alike
• Work with software integrators to certify integrations to our platforms
• Provide strong customer service communication to integrators and end users
• Respond to technical questions in person, via email, or over the phone
• Work with Engineers gathering details and conveying the technical information back to integrators
• Work closely with resellers and implementers with knowledge transfer, documentation, installation procedures, troubleshooting, level 3 technical support
• Provide oversight and guidance in the device ordering process per integration details
• Publish training manuals, test cases, specifications, and other technical documentation
• Help enforce version control and proper documentation
• Notify customers of product availability

Preferred Qualifications

• Administration of systems such as Jira, Confluence, Zephyr
• PCI policies and best practices
• Knowledge of the payment industry, including EMV, eCommerce sites, industry best practices
• Java
• .Net
• Lua
• iOS
• Android
• POS systems/hardware experience a plus: Micros Point of Sale, Ingenico, VeriFone in various industries (retail, hotel, ecommerce, restaurant)