Sr Technical Program Manager – Ts AI
| Company | Datadog |
|---|---|
| Location | Boston, MA, USA, San Francisco, CA, USA, New York, NY, USA |
| Salary | $134500 – $179000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years of relevant experience leading complex cross-functional programs in a SaaS or similarly technical space, particularly around AI or automation.
- Bachelor’s degree or equivalent in Computer Science, Engineering, or related field—or commensurate industry experience.
- Demonstrated success in managing multiple high-impact initiatives involving diverse technical stakeholders and deliverables, especially around AI/ML adoption.
- Comfortable overseeing evaluations, negotiations, and implementations of AI technology providers.
- Strong capability in defining success metrics, analyzing data, and delivering insights that guide iterative improvements and inform strategic decision-making.
Responsibilities
- Define and execute an AI & Automation roadmap, enabling Datadog’s Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects teams to scale effectively and deliver superior customer experiences.
- Identify and evaluate internal AI solutions (developed by Datadog engineering) and external AI vendor platforms for potential adoption, leading end-to-end development & deployment of selected technologies.
- Work closely with TS leadership, and data engineering teams to align AI initiatives with broader organizational needs, ensuring solutions address real-world technical use cases.
- Oversee the full program lifecycle—from use-case discovery, requirements gathering, and POCs to change management, training, and continued optimization of AI-driven workflows.
- Define metrics and key performance indicators (KPIs) to quantify the effectiveness of AI & Automation initiatives, leveraging data insights to refine strategies and demonstrate ROI.
- Provide regular updates on progress, outcomes, and risks to senior leaders; proactively identify and mitigate blockers to maintain momentum.
- Keep up-to-date with emerging AI trends and technologies, introducing best practices and frameworks that enhance Datadog’s AI-driven capabilities.
Preferred Qualifications
- Experience with ticketing systems, workflow automation, or similar platforms is beneficial for translating AI solutions into tangible process improvements.