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Sr. Web Production Manager

Sr. Web Production Manager

CompanyDialpad
LocationSan Ramon, CA, USA
Salary$142050 – $175450
TypeFull-Time
Degrees
Experience LevelSenior

Requirements

  • Ideally 7+ years managing web production and content operations.
  • Ideally 1+ years leading team(s).
  • Expert in content management systems, and project management and production tools.
  • Strong project management and cross-functional leadership skills.
  • Experience with ticket and backlog grooming, agile methodologies and workflow optimization.
  • Track record of scaling content operations efficiently.
  • Technical aptitude and marketing analytics proficiency.
  • Excellent communication and presentation skills.
  • Experience managing and developing teams.

Responsibilities

  • Lead cross-functional content production, quality, and delivery while optimizing processes and technology.
  • Architect web content production strategies and workflows aligned with marketing goals.
  • Manage end-to-end content publication, from resource planning to QA.
  • Hands-on management of day-to-day website updates in our CMS, personally executing time-sensitive content changes and production tasks during core business hours while overseeing broader team operations.
  • Set standards and best practices for web content production.
  • Lead digital asset management and content lifecycle strategies.
  • Drive internationalization and localization initiatives.
  • Perform daily triage of incoming web/marketing tickets, assessing priority and routing to appropriate teams based on urgency and scope.
  • Partner with Web Development on agile project management to refine ticket requirements, estimate effort, and maintain a well-organized backlog aligned with sprint capacity.
  • Manage web production budgets and resource planning.
  • Collaborate with Marketing Ops on demand generation tech stack.
  • Use analytics to optimize processes and content performance.

Preferred Qualifications

  • Experience in Contact Center industry or Ai-focused company.
  • Experience with Contentful CMS and headless CMS stack.
  • Experience with Jira.