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Sr. Web Production Manager
Company | Dialpad |
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Location | San Ramon, CA, USA |
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Salary | $142050 – $175450 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Senior |
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Requirements
- Ideally 7+ years managing web production and content operations.
- Ideally 1+ years leading team(s).
- Expert in content management systems, and project management and production tools.
- Strong project management and cross-functional leadership skills.
- Experience with ticket and backlog grooming, agile methodologies and workflow optimization.
- Track record of scaling content operations efficiently.
- Technical aptitude and marketing analytics proficiency.
- Excellent communication and presentation skills.
- Experience managing and developing teams.
Responsibilities
- Lead cross-functional content production, quality, and delivery while optimizing processes and technology.
- Architect web content production strategies and workflows aligned with marketing goals.
- Manage end-to-end content publication, from resource planning to QA.
- Hands-on management of day-to-day website updates in our CMS, personally executing time-sensitive content changes and production tasks during core business hours while overseeing broader team operations.
- Set standards and best practices for web content production.
- Lead digital asset management and content lifecycle strategies.
- Drive internationalization and localization initiatives.
- Perform daily triage of incoming web/marketing tickets, assessing priority and routing to appropriate teams based on urgency and scope.
- Partner with Web Development on agile project management to refine ticket requirements, estimate effort, and maintain a well-organized backlog aligned with sprint capacity.
- Manage web production budgets and resource planning.
- Collaborate with Marketing Ops on demand generation tech stack.
- Use analytics to optimize processes and content performance.
Preferred Qualifications
- Experience in Contact Center industry or Ai-focused company.
- Experience with Contentful CMS and headless CMS stack.
- Experience with Jira.