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Staff BSA – Servicenow
| Company | Zscaler |
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| Location | San Jose, CA, USA |
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| Salary | $122500 – $175000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 7+ years of experience implementing, configuring, and administering SaaS business systems, with 5+ years in ServiceNow
- Bachelor’s degree or equivalent experience
- Expertise in SDLC methodologies such as Agile, Kanban, Scrum, or Scaled Agile
- Proficiency with ServiceNow platform and project tracking tools like JIRA or Confluence
- Experience with ITOM modules (e.g., Event Management, Orchestration, Operational Intelligence)
Responsibilities
- Enhancing the ServiceNow platform with focus on ITSM, HR, and Security modules
- Driving ServiceNow implementations aligned with IT and business strategies
- Integrating ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and Spokes
- Developing dashboards, reports, and KPIs using ServiceNow Performance Analytics
- Identifying and delivering continuous improvements in employee and IT service management
Preferred Qualifications
- ServiceNow Administrator or ITSM Implementation Specialist Certification
- ITIL V3 or V4 certification, ServiceNow ITOM Implementation Specialist Certification
- Knowledge of ServiceNow UX capabilities, Employee Center portal, and automation technologies
