Staff Business Systems Analyst – Salesforce
| Company | Realtor.com |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent work experience.
- 3+ years of experience as a Salesforce Business Systems Analyst or similar role, with a proven track record of successfully gathering requirements, configuring Salesforce, and supporting users.
- 8+ years related experience.
- Strong experience with Salesforce Sales Cloud, Service Cloud, or Marketing Cloud. Experience with other Salesforce modules is a plus (e.g., CPQ, Community Cloud).
- Experience with process automation tools such as Flow, Process Builder, and Apex (optional).
- Familiarity with system integrations (APIs, middleware, and third-party tools).
- Proficiency with Salesforce tools, including Salesforce Lightning, Reports & Dashboards, and AppExchange apps.
- Solid understanding of Salesforce architecture and best practices.
- Ability to analyze and model business processes, and translate them into Salesforce solutions.
Responsibilities
- Work with business stakeholders to understand their objectives, challenges, and requirements. Translate these needs into clear and actionable user stories and technical specifications while influencing the organization roadmap commitments.
- Configure Salesforce to meet business needs, including custom objects, fields, workflows, validation rules, reports, dashboards, and page layouts. Assist with process automation via Flow, Process Builder, and Apex as needed.
- Serve as a liaison between business users, developers, and technical teams to ensure alignment on requirements, timelines, and deliverables.
- Assist in defining requirements for efficiently integrating the tier 1 applications (ie Salesforce, Oracle, etc) with other business systems (e.g., ERP, marketing automation tools) and ensure seamless data flow across platforms.
- Analyze current business processes and identify areas for improvement. Recommend and implement Salesforce-based solutions that enhance productivity, efficiency, and data integrity across the business application ecosystem.
- Collaborate with QA teams to ensure that Salesforce solutions meet business requirements and are thoroughly tested before deployment.
- Provide training and ongoing support to business users to ensure effective use of the entire solution suite and adoption of new features or processes. Act as the primary point of contact for user questions and troubleshooting.
- Design and implement custom reports and dashboards to provide stakeholders with actionable insights into key business metrics and KPIs.
- Assist in monitoring and maintaining the enterprise platforms, ensuring updates and releases are properly managed and that the system evolves in line with business needs and application best practices.
- Maintain detailed documentation of system configurations, processes, workflows, and any changes made to the Salesforce environment as well as the end to end business flow.
Preferred Qualifications
- Familiarity with Salesforce development (Apex, Visualforce, and Lightning components) is a plus.
- Experience with data migrations, data quality, and data governance in Salesforce.
- Experience working in Agile development environments.
- Familiarity with project management tools and methodologies (e.g., Jira, Scrum, Kanban).