Staff Product Manager – Direct Messaging Channels
| Company | Genesys |
|---|---|
| Location | Ontario, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of experience in product management, ideally in SaaS, customer engagement, or enterprise messaging.
- Expertise in direct messaging platforms such as Apple Messages for Business, SMS, WhatsApp, or similar.
- Proven success in building and scaling API-driven communication products.
- Strong analytical skills with a track record of KPI ownership and data-driven decisions.
- Experience defining product roadmaps and shipping enterprise-grade features.
- Excellent communication and stakeholder management across technical and non-technical teams.
- Ability to inspire collaboration across remote, cross-functional teams in a dynamic environment.
- Deep understanding of user-centric design and iterative product development cycles.
Responsibilities
- Develop and communicate a clear product strategy for Apple Messages for Business and other direct messaging channels.
- Own the outcomes-based roadmap with a focus on customer value, market differentiation, and technical feasibility.
- Lead cross-functional efforts across engineering, design, quality assurance, and marketing to deliver seamless messaging features.
- Ensure smooth integration of Apple’s APIs and rich features like Apple Pay, Pickers, and Forms within Genesys Cloud.
- Gather customer feedback, analyze data, and iterate product functionality to ensure value delivery and adoption.
- Build go-to-market plans and work with customer success teams to drive feature enablement and onboarding.
- Maintain close relationships with Apple and other messaging providers to ensure alignment and compliance.
- Identify emerging trends in conversational messaging and incorporate into product strategy.
Preferred Qualifications
- Familiarity with Apple’s compliance requirements and messaging guidelines.
- Experience building features that incorporate AI, NLP, chat automation, or conversational UI.
- Background working with REST APIs and cloud-based communications platforms.
- Passion for delivering intuitive and human-centric digital experiences.