Staff Technical Solutions Engineer
| Company | Findhelp, A Public Benefit Corporation |
|---|---|
| Location | Madison, WI, USA, Austin, TX, USA, Denver, CO, USA |
| Salary | $96000 – $120000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years experience in account management, technical customer support, customer success, or partnerships.
- Ability to write and run basic or moderately complex SQL queries for data exploration.
- Demonstrated experience working with code, databases, integrations (APIs, Webhooks, etc.), SQL, JIRA, Python, Javascript, and/or Google Cloud.
Responsibilities
- Develop and maintain strong customer and partner relationships through communication, relationship building, and technical mastery.
- Drive system adoption by acting as a project manager, problem solver, and partner champion to implement technical solutions with partners.
- Serve as an expert in areas such as integrations, eligibility, or other technical areas of the product to support Customer Success Managers with customer scoping and project delivery.
- Diagnose technical issues and identify solutions to ensure successful implementations.
- Standardize best practices for workflows that solve technical or otherwise complex challenges for customers and partners; advocate externally and internally for implementation of these practices.
- Serve as an internal and external stakeholder for new and impactful technical projects that enable easy access to social care for those who need it.
- Guide vendor partners to scope, develop, and implement new integrations or other technically complex product features.
- Identify ways to improve the software and integration offerings, and work with Product and Engineering to prioritize, develop, and implement enhancements.
Preferred Qualifications
-
No preferred qualifications provided.