Staff UX Researcher

8+ years of experience performing UX research for technology or fin-tech products
Strong organizational, planning, and time management skills; can independently manage multiple studies at a time
Mastery in moderating in-person and remote interviews and can quickly produce actionable insights
Strong interpersonal skills and ability to build and sustain trusting relationships with cross-functional teams
Excellent verbal and written communication; values over-communication while collaborating in different time zones

Perform discovery, concept validation, and evaluative research (e.g., 1:1 interviews, prototype testing, usability, surveys) in an agile way, influence the product roadmap that drives business impact
Partner closely with Product Designers, Product Managers, and other team members to plan and gather insights, ensuring team engagement and collaboration throughout the research process
Communicate research insights and illustrate suggestions in compelling and creative ways; tailoring insights to suit the audience, varying levels of detail and complexity as appropriate/required
Develop and evolve buyer/user personas and journey maps to help align cross-functional teams to make data-driven decisions
Facilitate workshops to surface internal hypotheses, increase knowledge sharing, and spread user empathy
Stay updated with research trends, practices, agile techniques, and tools

A storyteller who can deliver the “why” behind customer needs and behavior, and engages cross-functional teams and diverse audiences in an impactful way
Entrepreneurial and self-motivated with a bias toward execution and agility
Experienced in presenting research to various audiences, including leadership team and at team offsites
Flexible and agile problem solver who can pivot quickly and anticipate changes in an evolving technology environment
BA/BS in Psychology, Cognitive Science, Human-Computer Interaction, or a related field is considered an advantage