Staff UX Researcher – Trust and Safety
| Company | Bumble |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of research experience, with at least 3+ years focused on trust, safety, platform integrity, or related fields.
- Experience working in fast-paced, high-stakes environments where safety and user trust are critical.
- Very comfortable operating in ambiguity.
- Experience and passion for advocating for marginalised and vulnerable communities to drive equitable user experiences.
- Strong Mixed-Methods Background: Expertise in both qualitative (e.g. user interviews, usability testing, diary studies) and quantitative (e.g. surveys, behavioral analysis) research.
- Exceptional ability to synthesise and translate complex insights, balancing legal constraints, ethical trade-offs, adversarial behaviours, and platform risks.
- Trauma-Informed & Ethical: Experienced conducting sensitive research on difficult topics such as harassment, abuse, and privacy.
- Strong understanding of how to handle distressing content and support researcher well-being.
- Proven experience working with policy, product, design, engineering, moderation, and operations teams to translate trust-focused research into action.
- Strong communicator who can influence senior leaders and drive alignment based on research insights.
Responsibilities
- Develop and execute a strategic research roadmap focused on improving safety and trust across Bumble’s products and services.
- Lead mixed-methods research (qualitative and quantitative) to understand how safety interventions impact user trust and behavior.
- Work closely with senior leadership to define trust priorities and direction, and collaborate with product and design teams to support development, creating intuitive, effective safety features (e.g. reporting flows, content moderation, and verification tools).
- Partner with the policy team to translate platform policies into user-friendly product experiences and build a strong evidence base for safety interventions.
- Build and maintain a trauma-informed research practice – conducting sensitive research on issues like harassment, abuse, and user vulnerability with care and ethical rigor.
- Develop a framework to measure and track key safety-related user experience metrics (e.g. trust, perception of safety, effectiveness of interventions).
- Build formal networks across multiple teams, business units, and leadership levels to align trust research with company strategy.
- Act as a thought leader, educating the broader company on safety-related user insights and research best practices.
Preferred Qualifications
- Experience working on Trust / Safety challenges within dating platforms, social media, or other large-scale digital ecosystems.
- Proficiency in data manipulation, analysis, and dashboard creation with R, SPSS or statistical software.