Staffing Account Manager
| Company | CAI |
|---|---|
| Location | Miramar, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 3+ years of success in account management, staffing, or a related client-facing role.
- Experience managing multiple client relationships across varying industries or workforce needs.
- Strong communication and interpersonal skills; able to engage with leaders at all levels.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint, PowerPoint).
- Familiarity with CRM tools (e.g., Salesforce, Phenom) and staffing technologies is a plus.
- Background in supporting clients across diverse industries is highly desired.
- Bachelor’s degree in Business, Human Resources, or a related field.
Responsibilities
- Develop and maintain strong relationships with assigned clients, serving as the primary point of contact.
- Connect regularly with hiring managers and stakeholders to understand evolving workforce needs.
- Manage day-to-day communication for client accounts, ensuring responsiveness and satisfaction.
- Support both newly awarded work and long-standing client partnerships with equal focus and dedication.
- Identify new opportunities for staffing support within existing accounts and share insights with the Business Development team.
- Collaborate with sales teams on proposals and pitches, offering subject matter expertise in staffing and workforce solutions.
- Negotiate contract terms and support the renewal process to ensure continued service and account growth.
- Represent CAI at client meetings, industry events, and networking opportunities to strengthen our presence and expand relationships.
- Collaborate with recruiters to ensure timely and accurate delivery of top-tier candidates.
- Provide detailed job specifications and feedback on candidate submissions to drive alignment.
- Advocate for client needs internally and work with delivery teams to ensure service excellence.
- Monitor the success of placements and proactively address any issues to ensure client satisfaction.
- Stay informed about staffing trends, market dynamics, and competitor activity to better serve clients.
- Translate data into actionable insights that support client workforce planning and strategy.
- Help clients anticipate hiring challenges and offer innovative solutions to meet their goals.
- Track client metrics and account activity to measure success and identify areas for improvement.
- Share feedback with internal teams to enhance the candidate experience and client outcomes.
- Seek opportunities to improve the overall customer experience through thoughtful, proactive engagement.
Preferred Qualifications
- Familiarity with CRM tools (e.g., Salesforce, Phenom) and staffing technologies is a plus.
- Background in supporting clients across diverse industries is highly desired.