Stihl Technician

Stihl Technician

Requirements

• Successful completion of all training levels reaching Stihl Gold Certification or Equivalent
• Knowledge of power equipment sign on, e-sales, e-service, part look-up, warranty, product registration and safety guidelines
• Communication with the team and management as needed
• Keep up with new trends in handheld power equipment
• Responsible for educating your co-workers on services and products of the power equipment department as well as safety requirements. Monitors that the associates are using proper safety equipment at times required
• Attend power equipment meetings
• Ability to handle multiple projects and tasks with a high attention to detail
• Knowledge of retail computer systems, MS Word and Excel a plus.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of business.

Responsibilities

• Drive power equipment sales to exceed goals
• Assist in setting sales and margin goals of power equipment and accessories
• Increase power equipment contractor sales by giving great customer service to existing ones and seeking new customers (be proactive to have ready what they want)
• Create/Develop power equipment events/promotions
• Be present for all power equipment events
• Creativity for the Power Equipment Department
• Check in all invoices – Check all serial numbers on invoice to ensure accuracy
• Inventory Integrity – as well as maintaining Inventory Levels as requested
• Generate power equipment orders
• Work with Marketing Coordinator to be aware of power equipment advertising
• Repair equipment as needed in a timely and organized manner
• Prepare billing for each repair unit, using appropriate SKU numbers. This includes warranty work, and execution of a system for factory reimbursement of warranty repairs. Develop and use the system to ensure payment for all claims.
• Keep the department current with all Ace signage, power equipment signage, and other materials
• Organization of the Power Equipment Department – (Communication to store manager on what is needed)
• Scheduled to work on Saturdays
• Professional appearance of self, Stihl Department and service area
• Responsible for performing any duties asked by Manager/Assistant Manager that may increase productivity, sales, or provide better customer service
• Stihl Gold technicians will train/mentor silver and bronze technicians in preparation for Gold Certification 1 hour per week and document training.
• Stihl Silver and Bronze technicians must train associates for 1 hour each week and document training.
• Continue education and training to be brought to the next level of certification and/or to get recertified.

Preferred Qualifications

• Knowledge of retail computer systems, MS Word and Excel a plus.