Store Director

Store Director

Requirements

• At least five years of management experience in a complex, large format store
• Bachelor’s degree in relevant field of study or equivalent years of related work experience required
• Regular attendance required
• Leadership skills to inspire, lead and manage a large retail organization
• Customer service skills to train store associates
• Entrepreneurial skills to diagnose and capture sales opportunities
• Operational and execution skills to manage store supply chain, maintenance and other activities
• Employee relations expertise to drive associate recruitment and retention
• Ability to interpret and communicate policies and initiatives to store associates to drive execution
• Financial planning and budgeting experience to achieve financial objectives
• Ability work flexible hours such as evenings, weekends, and holidays as necessary
• Ability to travel periodically to assist in other stores as needed

Responsibilities

• Provide leadership to a store in order to achieve customer service, associate engagement and profitability goals
• Oversees an assigned store to inspire and lead associates while driving sales
• Drives customer service through leading by example and providing hands on customer service training
• Serves as the primary communication channel to store associates on policies, procedures and sales opportunities
• Conveys Academy’s entrepreneurial and sales oriented culture to capture and preserve market share
• Maximizes employee retention through utilization of best practices in hiring and mentoring
• Manages store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management
• Drives in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management
• Provides strategic regional merchandise insights to Academy’s merchant organization from personal insights and customer feedback
• Drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses
• Provides strategic insights on regional attributes related to competition, economic trends, marketing opportunities and other variables
• Participates in Academy’s budgeting process by assisting in the development of sales objectives
• Oversees the performance management and career-pathing process for assigned store to ensure career development goals are met
• Fosters Academy’s community involvement to drive sales and customer awareness
• Champions Omnichannel initiatives to drive in-store customer service and online sales
• Partners with marketing team to drive customer traffic through grass roots and localized marketing
• Develops, coordinates and delivers performance evaluations and career-pathing objectives for store associates
• Stays abreast of retail trends
• Required to learn company policies and procedures
• Required to learn company safety rules

Preferred Qualifications

No preferred qualifications provided.