Store Director – Store Manager

Store Director – Store Manager

Requirements

• Knowledge of guest service fundamentals and experience building and managing a guest first culture across the store
• Skills in retail business financials (e.g. payroll, profit and loss) and driving sales growth
• Experience creating store specific strategies and managing your team to deliver results
• Knowledge of retail business fundamentals for total store: sales trends, inventory management, guest shopping patterns and satisfaction, pricing and promotions strategies and specialty businesses
• Skills in setting and planning total store quarterly business priorities and managing a team to deliver on sales goals
• Make business decisions by assessing market competition, understanding guest insights, and feedback
• Experience managing a large team of hourly team members and leaders as well as leaders of leaders
• Skills in recruiting, selecting, talent management and talent planning across all departments of the store

Responsibilities

• Own your store’s overall business to drive efficiency and grow sales
• Lead and create a service culture utilizing tools and routines that model, train, and coach behavioral expectations to deliver the service standard
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• In partnership with HR, support the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members
• Leverage your reports (financial, operational, safety, food safety, team and guest) to understand the business and make decisions
• Understand sales trends and lead your team to drive sales growth in core businesses (Style, Beauty, Electronics, Food & Beverage, Fulfillment) by leaning into key seasons, events and weekends
• Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
• Lead an efficient operation to fund the sales culture
• As a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• Always demonstrate a culture of ethical conduct, safety (including food safety) and compliance; Lead and hold the team accountable to work in the same way
• Develop a team and culture that is committed to guest loyalty and shares services and rewards like REDcard, Target Circle, Pick-up, Wallet and Shipt to improve convenience and frequency
• Lead a confident and knowledgeable sales force that delivers a differentiated experience, prioritizes the guest over task and delivers a welcoming, inspiring, rewarding and easy experience
• Recruit, hire, and retain a passionate team for area specific knowledge and expertise
• Invest in training to enhance skills and capabilities
• Evaluate and manage individual impact through a total store contribution
• Create sustainable talent strategies to fuel continued team growth
• Own and implement exempt and hourly schedules that align to guest and business needs (including weekends, mornings, evenings, overnight and appropriate seasonal adjustments)

Preferred Qualifications

• 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong cognitive skills, including problem analysis, decision making, financial, and quantitative analysis
• Manage conflict and lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Welcoming and helpful attitude
• Manage workload and prioritize tasks independently