Store Manager

Store Manager

Requirements

• Experience in high volume store in retail.
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
• Desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration.

Responsibilities

• Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
• Responsible for managing store’s spend & seeks opportunities to minimize costs.
• Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the District Manager to achieve ideal targets.
• Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
• Responsible for mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink.
• Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales.
• Ensure that we have the right people in the right positions at the right time and in the right quantities across your store.
• Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business.
• Validate and participate in the successful integration and onboarding of new talent to our store.
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people and establish a positive and engaging work environment.
• Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management.
• Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities.
• Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance.
• Validate that high performing employees are retained and low performing employees are amicably exited.
• Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise.
• Lead by example and validate the quality of the in-store customer experience by communicating,training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Provide in-store coaching to staff & Assistant Store Manager, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Act as an ambassador of Mejuri’s culture and values within and outside the company.
• Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level.
• Partner with Marketing & Store Services teams to host 1 event per quarter at each store location (including Fine Crew & Piercing events).
• Identify opportunities to build and maintain relationships within local communities to drive brand awareness.
• Responsible for providing day-to-day support to store team to ensure all objectives are achieved, operational, brand and product standards are maintained & store teams are set up for success.
• Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Champion best practices and execute the maintenance of all store functions ensuring locations are able to operate seamlessly, on time and achieve the desired objectives & KPIs.

Preferred Qualifications

• Bonus: you’ve opened a store from scratch.
• Bonus: you’ve worked at a start-up or fast growing company.