Store sales pro

Store sales pro

Requirements

• Expert knowledge of DIY business
• Expert knowledge of store operations
• Advanced automotive system knowledge
• Parts knowledge
• Ability to source from numerous places including special order, FDO, second source, etc.
• In-depth knowledge of store inventory and maintenance processes
• Working knowledge of automotive systems and diagnostic ability
• Speak and write English (Spanish a plus)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
• Ability to write simple correspondence
• Ability to understand and execute instructions furnished in written, oral, or diagram form
• Ability to use basic math accurately: add, subtract, multiply, and divide in all units of measure
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, weekends and holidays as needed

Responsibilities

• Best in class customer service and DIY issue resolution
• Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone
• Achieve personal/store sales goals and service objectives
• Manage DIY services including testing, battery installation, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Back Up to Professional services
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Preferred Qualifications

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions
• ASE certification preferred, but not required