Store Supervisor

HS Diploma or GED required; undergraduate degree preferred
2+ years related experience working with customers and or sales in any capacity or equivalent
Notary License (preferred)
Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
Proven ability to meet and exceed Customers’ expectations
Strong organization skills to handle multiple tasks in a fast-paced environment
Effective verbal and written communication skills
Sound judgment in decision making and problem solving
Ability to multi-task and maintain order in the Store
Good working knowledge of Outlook, Lotus Notes, Word and Excel
Ability to supervise and lead others
Ability to provide community services

Supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures
Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities
Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team
Drives operational excellence in the Store, including cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses
Engages in conversations with customers about loan products, facilitates the application intake
Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service
Acquires and deepens the Store Customer base through proactive sales and service activities