Store Supervisor

Store Supervisor

Requirements

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and or sales in any capacity or equivalent
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
• Proven ability to meet and exceed Customers’ expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to supervise and lead others
• Ability to provide community services

Responsibilities

• Supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures
• Drives, reinforces, and demonstrates meeting Operational, Customer and Sales objectives
• Manages the Store in the absence of any other manager
• Provides supervisory oversight to a team of advice and service colleagues
• Provides day-to-day team leadership and work direction
• Closely monitors workflows for the teller team and platform
• Demonstrates understanding of bank operational policies, procedures and regulations
• Drives operational excellence in the Store
• Engages in conversations with customers about loan products
• Leads, develops and coaches the team on delivering effective Customer service
• Acquires and deepens the Store Customer base through proactive sales and service activities

Preferred Qualifications

• Notary License (preferred)