Strategic Client Engagement Engineer

Strategic Client Engagement Engineer

Requirements

• 3-5 years of web development experience.
• Bachelor’s degree in Computer Science or other relevant degree.
• Experience in the financial services industry with a strong understanding of workflows and challenges.
• Strong technical, analytical, troubleshooting, and communication skills.
• Proficiency with Git and other source control management systems.
• Experience in a client-facing role with direct interaction and engagement.
• Proficiency with Chrome development tools for application analysis and optimization.
• Proficiency with Kibana dashboards and query language for data visualization.
• Familiarity with various JavaScript/Python frameworks.

Responsibilities

• Communicate Directly with Clients: Engage with clients through regular meetings and correspondence to understand their business needs and challenges, providing expert technical advice and consultation.
• Manage Contractual Deliverables: Ensure all agreed deliverables are met within timeframes and to specified quality standards by maintaining detailed project timelines and tracking progress accurately.
• Coordinate with Internal Teams: Collaborate with various internal departments, including Sales, Product, and other Engineering stakeholders to ensure seamless alignment on client requirements and project objectives.
• Triage Client Issues: Efficiently prioritize and manage client requests and issues, using the issue tracker to log details, direct emails for urgent matters, and escalate critical issues when necessary.
• Act as a Single Point of Contact: Serve as the liaison between account teams and technical engineering resources, ensuring clear communication and efficient resolution of client queries and concerns.
• Consult with Clients on New Projects: Work closely with clients to evaluate and design tailored solutions that align with their strategic goals and facilitate introductions to FactSet’s products and services.
• Build/Foster Client Relationships: Develop and maintain strong, positive relationships with clients by actively listening to their feedback and continuously improving service delivery to enhance client satisfaction.
• Understand Foreign Code Bases: Examine and gain insight into external code systems in use by clients, identifying areas that may require intervention or support and tracking down technical bugs.
• Analyze Logs and Resolve Issues: Perform deep-dive analysis into system logs and data to identify patterns, correlations, and root causes of technical issues, and implement strategic resolutions.
• Develop and Deploy Strategic Code Fixes and Enhancements: Collaborate with development teams to create, test, and deploy code solutions and improvements that address client-specific needs and enhance system functionality.

Preferred Qualifications

No preferred qualifications provided.