Strategic Operations Coordinator – Public Programs and Community Engagement

Strategic Operations Coordinator – Public Programs and Community Engagement

Requirements

• Bachelor’s degree in Business Administration, Arts Administration, or a related field
• 2-3 years of work experience coordinating or leading programs, projects, or planning large-scale events
• A good sense of humor and a calm demeanor under pressure
• Great at writing for clarity
• Operations and systems mind-set
• Excellent customer service skills
• Problem solver
• Collaborate effectively with other department staff
• Proven experience working with finance, accounting, data visualization, project management and relationship management systems including but not limited to Powerplan, Tessitura, Tableau, Asana, Smartsheet, WordPress, Momentous, and Microsoft Teams

Responsibilities

• Coordinates the day-to-day operations and administration of assigned program areas within the Learning and Engagement division and provides proactive support to the Strategic Operations Manager
• In collaboration with the Strategic Operations Manager, serves as an advisor and expert on administrative and operational matters across the division
• Works in partnership with program staff to plan, organize, and facilitate programs
• Coordinates implementation and maintenance, in collaboration with the Strategic Operations Manager, of project management tools, templates and systems across the division
• Observes, reviews, and analyzes processes to identify inefficiencies and improvements to be made
• Serves as project manager for large-scale projects and events across the Learning and Engagement division or various special projects from the office of the Chief Learning and Engagement Officer
• Works in partnership with program staff to ensure all event-related information is obtained, all policies and procedures are followed, event timelines are accurate and followed, and all information regarding set-up, audio/visual, and staffing needs are communicated
• Gathers, develops, furnishes, and maintains accurate data, records, and files of departmental programs, activities, and operational expenses to, reporting, and budget preparations
• Assists the Strategic Operations Manager in creating and monitoring budget plans and proactively finds ways to reduce costs
• Monitors ticket sales, attendance reports, financial statements, and other performance data to gauge impact and productivity
• Liaises with other departments including Finance, Advancement, Communications and Special Events to ensure the delivery of Learning and Engagement programs are supported
• Coordinates assembly and distribution of art kits, tote bags and other packaged items
• Provides on-site event support for large programs and as needed for others, which may include nights and weekends

Preferred Qualifications

• Project management experience preferred
• Organizational and operational experience preferred