Strategy & Operations Principal – Partner Operations

Strategy & Operations Principal – Partner Operations

Requirements

• 6 – 10 years of experience in operations management
• Bachelor’s degree
• Independent self-starter
• Savvy and tactful communicator
• Detail-oriented executor
• Experienced and exceptional leader
• Flexible and adaptable
• Proven track record of managing teams (at least 3-5 years)
• Effective at managing multiple tasks simultaneously
• Problem solver

Responsibilities

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Preferred Qualifications

No preferred qualifications provided.