Student Advisor – Bilingual

Student Advisor – Bilingual

Requirements

• 1-2 Years Experience in Customer Service
• Bilingual – Fluently Speak, Read, and Write in Spanish/English (Required)
• Proven ability to work in a fast-paced student or customer facing environment

Responsibilities

• Actively listen to empathize with the student and find the best way to solve their problem quickly and thoroughly
• Provide outstanding service, resolving customer concerns effectively
• Work to provide an exceptional student experience, exceed customer satisfaction goals, and excel in meeting student advisor efficiency goals
• Handle ~ 70 cases per shift maintaining a 95% case closure and answer rate
• Use conflict resolution skills to balance the needs of the customer with options from the business
• Think analytically to solve customer problems in a first contact resolution approach

Preferred Qualifications

• We encourage individuals with diverse service experiences to apply, IE. hospitality, restaurants, retail, collections, child care and education
• Must be located in EST or CST Time Zones Only